Privacy Policy

Last updated: 12 July 2026
 
1. Introduction

G-Tech Steel ("we," "us," "our") is committed to protecting your privacy and handling your personal information responsibly, lawfully, and transparently, in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have regarding your information.
This Policy applies to personal information collected through our website (Gtechsteel.co.za), WhatsApp, email, telephone, and in the course of our business dealings with customers and suppliers.

2. Responsible Party

G-Tech Steel
Thulisa Park , Johannesburg , Gauteng, South Africa

3. What Personal Information We Collect

We collect only the personal information reasonably necessary to provide our products and services. This may include:

• Contact details — name, company name, email address, telephone/WhatsApp number, delivery address

• Quote and order information — product requirements, quantities, delivery details

• Payment-related information — processed via our payment providers (Yoco); we do not store your full card details ourselves

• Website usage information — collected automatically via standard website analytics (e.g., pages visited, browser type), used only to understand site performance

We do not collect special personal information (such as race, religion, health, or biometric data) and have no reason to request it as part of our business.

4. How We Collect Your Information

We collect personal information directly from you when you:

• Submit a quote request or contact form on our website

• Contact us via WhatsApp, email, or telephone

• Place an order or make a payment

• Provide your details in person at our premises
   

5. Why We Collect Your Information (Purpose of Processing)

We process your personal information only for the following purposes:

• To respond to quote requests and enquiries

• To process orders, invoicing, and payments

• To arrange delivery or collection of goods

• To maintain accurate business and financial records as required by law

• To communicate with you about your order or our services

We do not use your personal information for unrelated marketing without your consent, and we do not sell, rent, or trade your personal information to third parties.

6. Legal Basis for Processing

We process your personal information on the following lawful grounds:

• Performance of a contract — to fulfil a quote, order, or sale you've requested

• Legitimate business interest — to operate and improve our business

• Legal obligation — to comply with tax, customs, and financial record-keeping requirements

• Consent — where you have specifically agreed (e.g., to receive marketing communications)
   

7. Sharing of Your Information

We may share your personal information with:

• Payment processors (Yoco) — solely to process your payment

• Delivery/logistics providers — solely to deliver your order

• Our accountant/bookkeeper — for financial record-keeping

• Regulatory bodies (e.g., SARS) — where required by law

Any third party who processes personal information on our behalf is required to protect it in accordance with POPIA and to use it only for the purpose we've specified. We do not share your information with any third party for their own independent marketing purposes.

8. Cookies and Website Analytics

Our website may use basic cookies through our website platform (Wix) to support normal site functionality and to gather anonymised usage statistics. These cookies do not collect sensitive personal information. You can control or disable cookies through your browser settings, though this may affect some website functionality.

9. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. This includes restricting access to personal information to those who need it for the purposes described above.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, financial records required under South African tax legislation are retained for the statutory period).

11. Your Rights

Under POPIA, you have the right to:

• Request confirmation of what personal information we hold about you

• Request access to, correction of, or deletion of your personal information

• Object to the processing of your personal information

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, please contact our Information Officer using the details in Section 2.

12. Complaints

If you are unsatisfied with how we have handled your personal information, you may lodge a complaint with:
The Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.